Delivery, returns and exchanges

Delivery & Returns

We want ordering from Korra Green to feel simple, reassuring and full of good things for you and your plants. Here’s everything you need to know about delivery, returns and what happens when something doesn’t arrive quite as expected.

Delivery

We currently deliver throughout the UK.

Every order is carefully prepared and packaged by our small team before beginning its journey to you. As many of our products are handmade, we appreciate your patience while we get everything ready.

Standard delivery

£5, or free when you spend over £20

• Dispatched within 2 working days
• Usually delivered within 2–4 working days after dispatch
• Sent with Royal Mail
• Fully tracked, with tracking details emailed to you once your order is on its way

Express delivery

£7

• Dispatched within 1 working day
• Usually delivered within 1–3 working days after dispatch
• Tracking details will be emailed to you once your order is on its way

If we’re experiencing a high volume of orders, your delivery might take a little longer—but we’ll keep you in the loop if that’s the case.

 

Working days are Monday to Friday, excluding UK bank holidays.

During especially busy periods, handmade orders may take a little longer to prepare. We’ll always do our best to dispatch your order within the stated timeframe and will let you know if we expect a significant delay.

 

Tracking your order

As soon as your parcel has been dispatched, you’ll receive an email containing your tracking information.

Tracking can occasionally take a little while to update after your parcel has been collected. If there hasn’t been an update for several days, or your parcel appears to be delayed, email us at info@korragreen.com and we’ll look into it for you.

Checking your delivery details

Please check that your delivery address is complete and correct before placing your order.

If you notice a mistake, contact us as soon as possible. We’ll happily update the address if your order hasn’t already been dispatched. Once a parcel is on its way, we may not be able to redirect it.

Additional delivery charges may apply if an order is returned to us because the address supplied was incomplete or incorrect.

Returns

We want you to love your order

Everything at Korra Green is made or selected with care, and we genuinely hope you’ll be delighted when your parcel arrives.

But sometimes something simply isn’t quite right. If that happens, please get in touch. We’d much rather have a conversation and find a fair solution than leave you unhappy with your order or the service you’ve received.

Changed your mind?

That’s absolutely fine.

You have 14 days from the day your order is delivered to let us know that you would like to return it. Once you’ve contacted us, you’ll then have a further 14 days to send it back.

What condition should returns be in?

You’re welcome to carefully inspect your order in the same way you would if you were viewing it in a shop.

To begin a return, email info@korragreen.com with:

• Your name
• Your order number
• The item or items you would like to return

We’ll reply with the return address and everything you need to know.

As a small independent business, we’re unable to cover return postage for change-of-mind returns. You’ll need to arrange and pay for the item to be sent back to us. We strongly recommend using a tracked service and keeping your proof of postage until your refund has been completed.

Please package the product carefully, as it remains your responsibility until it reaches us.

Returned products should be:

• Unused and undamaged
• Returned with any original components or accessories
• Packaged securely to prevent damage in transit
• In their original packaging where reasonably possible

We understand that packaging may need to be opened to inspect the product. However, if an item has been used, altered or handled beyond what is reasonably necessary to examine it, we may reduce the refund to reflect any loss in value.

Handmade products

Many Korra Green products are shaped and finished by hand. This means there may be small differences in shape, finish or appearance from one piece to another.

These little variations are part of what makes a handmade product unique and are not usually considered faults. That said, if you’re unhappy with the piece you receive, please contact us. We’ll always listen and do our best to help.

Custom and personalised orders

Products that have been made to your individual specifications or personalised especially for you cannot usually be returned because you have changed your mind.

This does not affect your rights if the item is faulty, damaged, incorrectly made or not as described. Even when a product falls outside our usual returns policy, you’re always welcome to contact us so we can understand what has happened.

Sale items

Sale and discounted items are covered by the same returns process as full-price products unless they have been personalised or made specifically for you.

Returning part of an order

You don’t have to return everything. If only one item isn’t right, you can return that product and keep the rest of your order.

Any delivery refund will depend on what has been returned and the circumstances of the return.

Refunds

Once your return reaches us, we’ll check it over and email you to confirm that it has arrived.

Your refund will be issued to your original payment method within 14 days of receiving the returned item, although we’ll usually process it much sooner.

For a complete change-of-mind return, we’ll refund:

• The price of the returned products
• The cost of our standard delivery service, where applicable

If you chose a more expensive delivery option, such as express delivery, we’ll refund an amount equal to the cost of standard delivery.

The original express-delivery upgrade and the cost of returning the item to us are not refundable for change-of-mind returns.

Once we’ve processed your refund, your bank or payment provider may take additional time to show it in your account.

Damaged, faulty or incorrect orders

We take great care when making and packing every order, but occasionally something may go wrong.

If your product arrives damaged or faulty, or we’ve accidentally sent you the wrong item, please email info@korragreen.com as soon as you reasonably can.

Please include:

• Your order number
• A short description of the problem
• Clear photographs of the item and its packaging, where possible

We’ll work with you to put things right. Depending on the circumstances, we may offer a replacement, repair, refund or another suitable solution.

If the item needs to be returned because it is damaged, faulty, not as described or incorrectly supplied, Korra Green will cover the reasonable return postage cost. Please contact us before sending anything back so we can arrange the most appropriate return method.

You’ll never be left out of pocket for returning something when the problem was ours.