Shipping policy
Last updated: 21 July 2026
We currently deliver within the United Kingdom only.
Every Korra Green order is carefully prepared and packaged before being sent to you. Many of our products are handmade, so we appreciate your patience while we get everything ready.
Standard delivery
£5, or free on orders over £20
- Dispatched within 2 working days
- Usually delivered within 2–4 working days after dispatch
- Sent using a tracked delivery service
- Tracking details emailed once your parcel is on its way
Express delivery
£7
- Dispatched within 1 working day
- Usually delivered within 1–3 working days after dispatch
- Tracking details emailed once your parcel is on its way
Express delivery speeds up dispatch and delivery, but it does not guarantee arrival on a particular date unless this is expressly confirmed by us in writing.
Working days
Working days are Monday to Friday, excluding UK bank holidays.
Orders placed after the working-day cut-off, at weekends or on bank holidays will be treated as having been placed on the next working day.
Delivery estimates
Delivery times are estimates rather than guarantees.
Occasionally, couriers experience delays outside our control. During unusually busy periods, handmade orders may also take slightly longer to prepare.
If we expect a significant delay before dispatch, we will contact you using the details supplied with your order.
Tracking
Once your order has been dispatched, you will receive an email containing your tracking details.
Tracking information can sometimes take a short while to update after the courier receives the parcel.
Contact info@korragreen.com if:
- tracking has not updated for several working days;
- your parcel appears to be significantly delayed; or
- you have another concern about delivery.
Delivery addresses
Please check your name, postcode and full delivery address carefully before completing your purchase.
If you notice an error, contact us immediately. We will try to amend the address if the parcel has not yet been dispatched, but we cannot guarantee that changes will be possible.
Once an order has been dispatched, we may be unable to redirect it.
If a parcel is returned to us because the customer supplied an incomplete or incorrect address, we may ask the customer to pay the cost of sending it again.
This does not apply where the address error was caused by Korra Green.
Safe places and delivery instructions
Any safe-place request or delivery instruction is passed to the courier where the service permits it, but we cannot guarantee that the courier will follow it.
Where a customer specifically instructs a courier to leave a parcel in a nominated safe place, responsibility may pass to the customer once the parcel has been delivered in accordance with that instruction.
Missing parcels
If tracking shows that your parcel has been delivered but you cannot find it, please:
- check around the property and any nominated safe place;
- ask other members of your household;
- check with immediate neighbours; and
- review any courier photograph or delivery note.
If the parcel is still missing, email info@korragreen.com promptly so we can investigate with the courier.
Please contact us as soon as possible because courier claims are subject to time limits.
Damaged parcels
If your order arrives damaged, retain the item and packaging and contact info@korragreen.com as soon as reasonably possible.
Please include photographs of:
- the damaged product;
- the outer packaging;
- any damage to the parcel; and
- the shipping label.
Further information is available in our Return and Refund Policy.
Failed delivery and uncollected parcels
If a delivery is unsuccessful, the courier may:
- attempt redelivery;
- leave the parcel in an appropriate safe place;
- deliver it to a neighbour; or
- take it to a collection point.
It is the customer’s responsibility to follow the courier’s tracking instructions and collect the parcel within the stated collection period.
If an order is returned to us because it was not collected, we may refund the product price after receiving it back, less any costs that we are lawfully entitled to deduct.
If you ask us to send the order again, an additional delivery charge may apply.
Contact us
For shipping and delivery questions, email: