Refund policy
Last updated: 21 July 2026
We want you to be happy with your Korra Green order. Everything is made, selected and packed with care, but if something is not quite right, please contact us at info@korragreen.com.
This policy applies to orders placed through korragreen.co.uk and does not affect your statutory rights.
Changing your mind
You have the right to cancel most online purchases within 14 days of receiving your order, without needing to give a reason.
To cancel, email info@korragreen.com within 14 days of delivery and include:
- your name;
- your order number; and
- the item or items you would like to return.
Once you have told us that you wish to cancel, you must return the item within a further 14 days.
Please wait for our return instructions before sending anything back.
Return postage
For change-of-mind returns, you are responsible for arranging and paying for the return postage.
As a small independent business, we are unable to cover the cost of returns where an item is unwanted but is not faulty or incorrectly supplied.
We strongly recommend using a tracked or signed-for service and keeping your proof of postage until your return has been completed. The item remains your responsibility until it reaches us.
Return postage will only be paid or reimbursed by Korra Green where the item is:
- faulty;
- damaged;
- not as described;
- incorrectly made; or
- not the item you ordered.
Please contact us before returning a faulty, damaged or incorrect item so that we can agree the appropriate return method.
Condition of returned products
You may inspect an item in the same way that you reasonably would in a physical shop.
Returned products should be:
- unused, other than what is reasonably necessary to inspect them;
- undamaged;
- complete, with any accessories or components included;
- securely packaged; and
- returned in their original packaging where reasonably possible.
We may reduce a refund if an item has been used, altered, damaged or handled more than was reasonably necessary to establish its nature, characteristics and function.
Handmade products
Many Korra Green products are shaped, assembled or finished by hand.
Small differences in shape, colour, texture, measurements or finish may occur between pieces. These natural variations are part of the character of a handmade product and will not ordinarily be treated as faults.
This does not affect your rights where a product is genuinely faulty, damaged, unsafe, incorrectly made or materially different from its description.
Personalised and custom-made products
Products made to your individual specifications or personalised specifically for you cannot usually be returned simply because you have changed your mind.
This exclusion does not apply where the item is faulty, damaged, incorrectly made or not as described.
Sale products
Sale and discounted products may be returned under the same conditions as full-price products.
A product is not excluded from return simply because it was purchased in a sale. Custom-made or personalised sale products may still be excluded from change-of-mind cancellation where permitted by law.
Damaged, faulty or incorrect orders
Please inspect your order when it arrives.
If an item is damaged, faulty, not as described or different from what you ordered, email info@korragreen.com as soon as reasonably possible.
Please include:
- your order number;
- a description of the problem;
- photographs of the product;
- photographs of the packaging, where relevant; and
- a photograph of the delivery label if the wrong product was supplied.
Photographs help us understand what happened and may be required when we raise a claim with the courier. They do not remove any legal rights you may have.
Depending on the circumstances, we may offer:
- a replacement;
- a repair;
- a full or partial refund; or
- another solution agreed with you.
Where a return is required because the product is faulty, damaged, not as described or incorrectly supplied, Korra Green will cover the reasonable return cost.
Refunds
Once your return arrives, we will inspect it and confirm that it has been received.
We will process any refund due within 14 days of receiving the returned item, although we will normally do this sooner.
Refunds will be issued to the original payment method.
For an eligible change-of-mind cancellation of an entire order, the refund will include:
- the price paid for the returned products; and
- the cost of our least expensive standard delivery service, where you paid a delivery charge.
If you selected express or another enhanced delivery service, we will not normally refund the additional amount paid above the cost of standard delivery.
For partial returns, the original delivery charge will not normally be refunded unless the circumstances require it.
Change-of-mind return postage is not refundable.
Your bank or payment provider may take additional time to show the refund in your account after we have processed it.
If more than 15 working days have passed since we confirmed your refund, contact info@korragreen.com.
Exchanges
We may be able to exchange an unused item, depending on stock availability.
Please email us before returning anything. For a voluntary exchange where the original product is not faulty, you will normally be responsible for:
- the cost of returning the original item; and
- any delivery charge for sending the replacement.
If the item was faulty, damaged or incorrectly supplied, we will cover the reasonable costs of putting things right.
Contact us
For any return, refund or exchange question, email: